Marking a Repair Order as Completed

Repair Orders and Invoices have a checkbox that allows your technician to mark a job as Completed.

If the work on a Repair Order is completed (i.e. just waiting for the customer to pick up the vehicle), clicking the "Completed" box changes a status flag in the Appointment Scheduler to green to identify the job as completed at a glance.

In Progress:

Completed:

Additionally, clicking this Completed checkbox will prompt you to send a pre-formatted SMS to the customer advising them that the job is complete and the vehicle ready to collect.

You can Maintain Standard Messages from the Management Studio in eCommerce (Tools - Options, select SMS Settings tab, select Maintain SMS Standard Messages).

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You can Add, Remove and Edit Messages from this screen, to edit a message select it and double Click or press Enter/Return.

You will need to complete Adding/Editing a Message

Branch

This is the Branch you want this message to be visible in, you can setup a Message to be visible in all or one branch.

Message Type

This is the Message Type you want the message to display in, so you may want a Reminder Message to only display in the list of available Standard Messages when the Reminder SMS Message Type has been selected.

Message Name

This is the text displayed in the Standard Messages Step when sending an SMS.

Message Text 

This is the text to be used as the template for the SMS Message.

Remember that you only have 160 Characters so you may need to skip some words in the Message. You can see the remaining character count in the bottom of the message window.

Merge Fields (shown in the example above in the << >>) are used to populate the message with data from the Customer/Document record. The available Merge Fields are:

a) Contact Name (Only shows first 15 Characters)

b) Vehicle Licence (Only shows first 8 Characters)

c) Store Phone Number (8 Characters - no area code or space) - Note: does not support 13, 1300 or 1800 numbers.

d) Appointment Date (8 Characters - DD/MM/YY)

e) Appointment Time (8 Characters - HH:MM TT - i.e. 11:34 AM

Note: When adding a merge field will use the maximum number of characters allowed for the field. That means if you use Licence it will assign 8 characters even if your registrations are only 6 characters as the maximum allowed in that field is 8.

If you have any queries regarding Marking a Repair Order as Completed in COSTAR, please contact the Support Desk.

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