Updating your COSTAR Software
Updating COSTAR is something that you can do yourself, all you need is to make sure that all users are logged out of COSTAR and then update the Server first and every client PCs subsequently.
To run the COSTAR Update, you will need to ensure that ALL users have logged out of COSTAR on ALL machines before beginning the update on the server machine.
1 - Close any open eCommerce instances on the server machine. To do this, find and click on the eCommerce icon in the taskbar (near the computer date/time) and select Exit
2 - Run eCommerce in Administrative mode (right click on the desktop icon and select Run as Administrator)
Note: This will appear as a small icon in the bottom left of your Task Bar
3 - In the taskbar, right-click eCommerce and select Check for Updates.
4 - This will open up a window and check with Microhouse to see if your system has any updates available.
5 - If the system identifies if there are any updates to perform, the updates will then download and you will be prompted to Download & Install the update(s)
6 - Select the Download & Install button to begin the update.
7 - Once that has completed, you will get a prompt to Install Now or Install Later. Select Install Now.
8 - If no updates are required or when the updates are complete, a prompt will appear and the window will close.
9 - Open COSTAR by right-clicking on the desktop COSTAR icon and selecting Run as Administrator
10 - Log into COSTAR using your normal username and password. This will prompt a yellow update box to appear.
11 - Select the Update option and a new window will open to complete the update. Once this update step finishes, COSTAR will log in with the login credentials entered previously.
Once the Server machine has finished updating, the client machines will then need to be updated. The following steps will need to be performed on each client machine that logs into COSTAR
1 - Ensure the update process is completed on the COSTAR Server machine first
2 - Close any open eCommerce instances on the Client machine. To do this, find and click on the eCommerce icon in the taskbar (near the computer date/time) and select Exit
3 - Run eCommerce in Administrative mode (right click on the desktop icon and select Run as Administrator)
Note: This will appear as a small icon in the bottom left of your Taskbar
4 - In the taskbar, right-click eCommerce and select Check for Updates.
5 - This will open up a window and check with your Server machine to see if your system needs any updates
6 - eCommerce will automatically perform any updates required to match the server with no additional pop-up prompt
7 - If no updates are required or when the updates are complete, the below window will appear and the update program will close.
8 - Open COSTAR by right-clicking on the desktop COSTAR icon and selecting Run as Administrator
9 - Log into COSTAR using your normal username and password. This will prompt a yellow update box to appear.
10 - Select the Update option and a new window will open to complete the update. Once this update step finishes, COSTAR will log in with the login credentials entered previously.
If you have any questions regarding the update process please give us a call on 1800-819-984 or via email at support@microhouse.com.au
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