This help file outlines how to give a customer Cash out of the EFTPOS machine without any sale in Costar. This still needs to be accounted for in Costar so that the Day End reconciliation balances.
Start a new invoice/repair order and select the appropriate customer. Select the CO (Cash Out) special item and don't put any value on that line and sell the document
Change the value on the first tender line to be the amount you are giving the customer (the negative sign will appear automatically when you move off this line). Change the method to Cash Out.
The amount will automatically appear on the second line. Change the Method to EFTPOS.
OK the transaction to finalise it.
If you have any queries regarding Cash Out in COSTAR, please contact the Support Desk.