Editing vs Adding Vehicles
When you select a customer for a Repair Order or Invoice you also select a specific vehicle.
If the vehicle selected is not the vehicle that the customer has brought to the store then you will need to set up or select the correct vehicle. Follow the steps below to correctly do this.
1. Select the Remove Vehicle option.
Click Remove Vehicle to remove the incorrect vehicle from the Repair Order/Invoice.
Failure to do this may result in the data you type (e.g. the new Licence number) replacing the existing data against the vehicle. That means that rather than adding a new vehicle you would be changing the registration on an existing vehicle. This effects all historical repair orders where the original vehicle had been used.
You can either select the correct vehicle from Existing Vehicle (Step 2 below) or add a New Vehicle (Step 3 below) if you don't already have it set up in your system.
2. If the vehicle already exists in COSTAR against the customer select the Existing Vehicle option.
This will open a list of all existing ‘active’ vehicles for the customer, from which you can select the correct vehicle.
Note: If the vehicle that you are looking for is not in the existing list you can select New from the results window and follow step 3.
3. If the vehicle is new (does not exist in COSTAR) then select the New Vehicle option.
This will open the Fitment guide and prompt you to search for the vehicle details as below.
Select the appropriate Model and you will be returned to the Repair order with the vehicle details populating the form.
Complete the form by adding the unique registration in the Licence field and as much other information as is appropriate.
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