Getting COSTAR up and running after a Windows® update
As
part of your Windows update the SQL database service is stopped to allow the
update to complete. Sometimes the
service does not restart automatically. COSTAR relies on this service to be running on your COSTAR server so it may
need to be manually restarted.
Option 1
Restart
your server. Use the Restart option from
your Start menu to shut down and restart the server machine. This usually results in the service
restating, but it can take a few minutes to restart.
Option 2
Use the Task
Manager to manually restart the service.
i. Right-click in
the bottom Toolbar and select Task Manager.
ii. In the Task
Manager select the Services tab.
iii. At the bottom of
the page select Open Services
iv. Scroll down the
list of Services (ordered by the Name column) until you come to SQL Server
(MSSQLSERVR). If the service is not
running the Status column will be blank for the SQL Server (MSSQLSERVER) line.
Note: There are a few that are
similar so ensure that you choose the correct entry.
v. Start the service
by right-clicking on the line and selecting Start from the context menu.
This will start a
Service Control window to show you the progress of the Service as it starts up.
Once complete,
the service will show a Status of Running.
COSTAR will now
be able to be opened.
Option
3
Contact the Microhouse Support
Team for assistance.
COSTAR runs on the server but
the client machines won’t connect…
This
would indicate that in addition to the SQL Service having being stopped that
there may have been changes to your Network Security that may be preventing the
client machines from reading the data on the COSTAR server.
Option 1
We
can check and amend the Password sharing option in your Network settings.
i. On your COSTAR
server, in your toolbar right-click on the Network icon.
ii. Select Open Network Internet Settings
iii. Select the Network and Sharing Centre
iv. Select Change advanced sharing settings
v. In the All
Networks section, under Password-protected sharing section ensure Password
-protected sharing is turned OFF.
You
should now be able to start the client computers.
Option 2
Contact
the Microhouse Support Team for assistance.
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